Terms & Conditions

Last updated: 16 October 2026

1. General Terms

General Terms: By creating an account or using LolaJack, the player agrees to follow these rules and to use the platform only where online casino play is lawful for them. The player is responsible for checking local requirements before registering, depositing or playing. LolaJack may restrict access where required by law, licence obligations, payment controls, security standards or internal risk assessment. The service is intended for personal entertainment only. Commercial use, automated play, syndicate activity, account farming, collusion, system abuse or any attempt to gain an unfair advantage is prohibited. LolaJack offers casino entertainment with a strong focus on live casino fans, including table games, dealer-led experiences, game shows and streaming quality. The availability of games, live tables, providers, promotions and payment options may vary depending on the player’s location, account status, verification level and technical access. The platform may update, suspend or remove games, features or promotions when needed for operational, licensing, security or supplier reasons. Such changes do not remove the player’s responsibility to follow the rules already accepted. Players must provide accurate information and keep their account details current. False information, misleading documents, duplicate identities or attempts to bypass restrictions may lead to declined transactions, bonus cancellation, account suspension or account closure. LolaJack may investigate gameplay, payments, account history and device or network indicators when there is a legitimate security or compliance reason. Where suspicious, fraudulent or prohibited activity is identified, LolaJack may void winnings, recover bonus value, refuse service and take any action reasonably required to protect the platform and its players. All decisions about account security, game integrity, promotion eligibility and payment release are made using the information available at the time of review. LolaJack aims to act fairly and consistently, but the player remains responsible for reading the applicable rules before taking action. Continued use of the account confirms acceptance of the current rules and any operational decisions made under them.

2. Eligibility

Account & KYC: Each player may hold only one LolaJack account unless LolaJack gives written approval for an exception. Registration details must be complete, truthful and belong to the person opening the account. The account holder must not register on behalf of another person, allow another person to use the account, sell account access or share login credentials. The player is responsible for maintaining account security and for all activity carried out through their login, unless LolaJack determines that unauthorised access occurred through no fault of the player. LolaJack may request know-your-customer checks at registration, before withdrawals, during payment review, after unusual activity or whenever required by compliance controls. Verification can include identity, address, payment ownership, source of funds, source of wealth or any other information needed to confirm that the account is legitimate and safe to operate. Documents must be clear, valid, unaltered and consistent with the registered account details. Screenshots, statements or wallet evidence may be requested where e-wallets, cards, bank transfers or crypto methods are involved. If verification is incomplete, delayed or inconsistent, LolaJack may pause withdrawals, limit account access, remove promotional eligibility or ask for further information. These checks protect players, prevent misuse and support licensing obligations. A withdrawal request is not considered fully approved until the relevant account and payment checks have been completed. LolaJack is not responsible for delays caused by missing documents, mismatched details, third-party payment ownership issues or the player’s failure to respond to reasonable verification requests. Players must keep their personal details up to date. If a name, address, payment method or other material detail changes, the player should update the account or provide supporting information when asked. Multiple accounts, duplicate registrations, identity inconsistencies or payment methods held by another person may result in investigation and possible cancellation of balances where abuse is confirmed. LolaJack may close an account when continued operation creates legal, security, compliance or player protection concerns.

3. Account Security

Bonuses: LolaJack promotions are optional and must be used according to the rules attached to each offer. The welcome offer is 400% up to £13,000 plus 400 Free Spins. Additional stated offers include 100% up to £2,533 plus 50 Free Spins and 50% up to £5,067 plus 50 Free Spins. Unless an offer states otherwise, bonus wagering is 20x. Players should check the offer details before opting in, because bonus value, eligible deposits, game contribution, Free Spins allocation, expiry timing and maximum permitted activity may differ by promotion. A bonus is issued for entertainment value and cannot be treated as guaranteed withdrawable cash. Before bonus-related winnings can be withdrawn, the player must meet the applicable wagering requirement and any related conditions. Bets placed in a way that abuses a promotion, manipulates wagering or creates low-risk conversion may be restricted. LolaJack may cancel a bonus, remove bonus winnings or restrict future promotional access if the player breaches offer rules, opens duplicate accounts, provides false information or uses payment and gameplay patterns that indicate bonus abuse. Players must make sure that they understand how bonus funds and real-money funds interact before playing. If a player chooses to cancel an active bonus, any associated bonus value or winnings may be removed according to the offer rules. Free Spins may be limited to selected games and may expire if not used within the applicable period. Game availability can vary, and technical interruption does not automatically extend a promotion unless LolaJack confirms otherwise. Promotions may be changed, paused or withdrawn for operational, security, licensing or supplier reasons. LolaJack may refuse or limit a bonus where an account is not verified, where the player is ineligible by location, where a payment method is excluded or where activity suggests misuse. The player remains responsible for reading offer conditions before depositing or playing with promotional funds. Clear understanding of wagering, eligibility and expiry is the best way to avoid disputes.

4. Responsible Gaming

Deposits & Withdrawals: LolaJack supports deposits and withdrawals through a range of payment options, including Visa, Mastercard, Skrill, Neteller, Revolut, Paysafecard, MiFinity, Bank Transfer, Bitcoin, Ethereum, Litecoin, Ripple and other crypto. The minimum deposit is £10 and the minimum withdrawal is £10. Availability of each method may depend on the player’s location, account status, verification level, payment provider rules and operational limits. A payment method shown in the cashier may not always be available for both deposits and withdrawals. All payments must be made from sources owned and controlled by the registered account holder. Third-party deposits, borrowed payment instruments, shared wallets or payment methods in another person’s name may be rejected and may trigger enhanced verification. LolaJack may request proof of ownership for cards, e-wallets, bank accounts or crypto wallets before approving a withdrawal. The player is responsible for entering accurate payment details. LolaJack is not responsible for delays or losses caused by incorrect wallet addresses, wrong banking information or payment provider errors outside its control. Withdrawal time is typically 0–3 business days, depending on payment method and verification. This period may increase if documents are missing, payment ownership must be confirmed, gameplay requires review or the payment provider applies additional checks. A withdrawal may be declined if the account has unresolved wagering, open verification requests, suspicious activity, prohibited payment use or insufficient available balance. LolaJack may also delay or refuse payments where required to meet licensing, security, fraud prevention or legal obligations. Players should understand that deposits are final once accepted for gameplay, unless an error is confirmed. Chargebacks, reversed payments, disputed deposits or unauthorised transaction claims may lead to account suspension, recovery of funds and cancellation of promotional eligibility. Crypto transactions may be irreversible once sent, so players should verify address details before confirming any transfer. LolaJack aims to process payments efficiently, but secure handling comes first: every approved withdrawal must pass the checks needed to protect the player, the account and the platform.

5. Bonus Terms

Responsible Gaming: LolaJack treats casino play as entertainment and expects players to stay in control of their spending, time and decisions. Players should only deposit money they can afford to lose and should never use casino play as a way to solve financial pressure, recover losses or generate income. Live casino tables, dealer-led games and game shows can move quickly, so players should pay close attention to session length, bet size and emotional decision-making while playing. Players may use available account controls to support safer play. Depending on account status and operational availability, these controls can include deposit limits, session reminders, cooling-off periods or account restrictions. A player who feels that play is no longer controlled should stop immediately and request stricter limits or access restrictions. LolaJack may also apply protective measures if account activity suggests potential harm, such as rapid deposits, distressed communication, unusual play patterns or repeated requests to reverse withdrawals. Responsible gaming also includes honest account use. Players should not open additional accounts to bypass limits, exclusions, verification requirements, payment controls or account restrictions. Any attempt to avoid protective measures may lead to account closure and cancellation of promotional access. LolaJack may refuse service, suspend access or maintain restrictions where doing so is necessary to protect the player or meet licensing expectations. Players remain responsible for monitoring their own activity, but LolaJack supports a safer environment through security controls, verification, payment checks and player protection processes. If a player believes that gambling is affecting their wellbeing, finances, work, relationships or decision-making, they should stop playing and seek appropriate help in their location. The goal is simple: casino play should remain voluntary, affordable and controlled at all times.